ADDING VALUE IN AGRICULTURE
BHBW complements its range of leading brand equipment with value-adding services ranging from mechanisation planning to digital farming solutions.
With mechanisation equipment one of the biggest contributors to input costs, proper planning and selection of equipment is essential to help ensure a profitable farming operation. For more information, please click here.
Trade back guarantee
Trade back guarantees are considered when customers buy new machines that are of an equal size and/or a higher value than their current machines. The trade back amount is calculated as a percentage of the original purchase price. No competitive brands of machinery are considered in trade back transactions, and all services and repairs must be completed by BHBW accredited technicians.
To ensure optimum use of equipment, we invest in continuous product and technical training of our own and dealer staff. BHBW product specialists also support technicians in the field.
BHBW was the first to introduce automotive type service plans into local agriculture. Available on all new machinery, these plans from 2 years/2 000 hours to 5 years/5 000 hours ensure that maintenance is carried out to manufacturer specifications, maximising uptime and performance and boosting resale value.
Machine down and major repairs
Customers are eligible for a standby machine if their machine remains down for 72 hours after the first visit by a BHBW appointed technician regarding the specific problem. To be eligible for a standby machine, major repairs need to be conducted by a technician approved by BHBW.
Massey Ferguson, Challenger and Fendt parts are distributed under the AGCO Parts brand and available 24/7/365 from AGCO’s Master Parts Distribution Centre in Kempton Park. Quality parts and accessories for all brands of equipment are also available 24/7 from Temo Parts, which has its warehouse at BHBW headquarters in Boksburg.
BHBW also offers additional solutions to fleet owners, customised to their requirements:
- A special customer support plan (including a communication plan, service level agreement, parts supply and support agreement);
- Equipment rental contracts (short or long term);
- A fleet management contract (on-site parts, technicians and workshop management); and
- A self-servicing development arrangement.